Serviceable but slow
The initial pitch was impressive but the actual delivery felt rushed. A lot of placeholder text was left in the final build.
📍 Portland, ME
Poor
Showing 11 of 11 reviews
The initial pitch was impressive but the actual delivery felt rushed. A lot of placeholder text was left in the final build.
I have sent twelve emails and left five voicemails. Not a single reply since they took the final payment.
They subcontracted the work to someone overseas without telling us. The quality was awful and there was no project manager.
I was charged $4,000 for a 'custom design' that was clearly a $50 template with our logo swapped in. Absolutely shameless.
Our social media engagement has tripled since they took over content creation. They really understand our brand voice.
I liked the designer but the account manager kept changing and I had to re-explain everything every two weeks.
If you need a simple brochure site they are fine. Anything complex and you will hit walls pretty quick.
Our bounce rate doubled after their 'optimization.' When I asked for a report they sent a PDF full of meaningless charts.
They built a custom booking system for our clinic that integrates perfectly with our CRM. Patients love how easy it is.
They promised first page rankings in 30 days. Six months later we are on page four and they will not return calls.
Onboarding was smooth but the ongoing support is basically a ticketing system that takes days to respond.